Return & Refund Policy

At Clueveda, we are committed to delivering high-quality Ayurvedic and herbal wellness products. Every product is carefully inspected before dispatch. However, if you experience any issue with your order, we're here to help.

Returns

We accept return requests only under the following circumstances:

  • You received a damaged product.
  • You received the wrong product.
  • The product is missing from your order.
  • The product was damaged during transit.

To request a return, please contact us within 48 hours of delivery and provide:

  • A clear unboxing video from the moment the package is opened.
  • Photos showing the damaged or incorrect product.
  • Your Order ID.

Note: Return requests without a complete unboxing video may not be eligible for approval.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Opened or used products.
  • Products with damaged or missing original packaging.
  • Orders returned without prior approval.
  • Products purchased during special sales or promotional offers (unless damaged or incorrect).
  • Returns requested after 48 hours of delivery.
Refund Policy

Once your return request is approved and the returned product is received and inspected:

  • Refunds will be processed within 5–7 business days.
  • The refund amount will be credited to your original payment method.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

If your return request does not meet our return policy requirements, the refund may not be approved.

Replacement Policy

If the product is available in stock, Clueveda can provide a replacement instead of a refund.

Replacement requests are accepted only for:

  • Damaged products
  • Wrong products received
  • Missing items due to packing errors

Our priority is to ensure that you receive the correct product in perfect condition.

Order Cancellation

Orders can be cancelled within 24 hours of placing the order, provided they have not been packed or shipped.

Once an order has been dispatched, it cannot be cancelled.

If you need assistance, please contact our customer support team, and we will do our best to help.

Refund for Cancelled Orders
  • Orders cancelled before dispatch will receive a full refund.
  • Refunds for prepaid cancelled orders will be processed within 5–7 business days.
  • Shipping charges (if applicable) may not be refundable.
Important Information
  • Ayurvedic supplements are wellness products, and individual experiences may vary.
  • We do not accept returns based on personal preferences or expected results.
  • Please consult a qualified healthcare professional before using any supplement if you are pregnant, nursing, taking medication, or have an existing medical condition.
Need Help?

For any return, replacement, cancellation, or refund request, please contact us:

Clueveda

📧 Email: clueveda963@gmail.com

Our customer support team will respond within 24–48 business hours and guide you through the process.